Terms & Conditions for Consumers - Updated February 2012
* By using our website you agree by the terms & conditions as stated below. We reserve the right to revise and update these terms and conditions without notice, therefore they should be regularly checked before making a purchase.*
Making A Purchase - You can create an account on our website before making a purchase; this enables you to store all of your shipping and billing details so you don’t have to enter them every time you place an order with us. You can browse our website by clicking on product images. When you click onto a product you simply choose your quantity and click ‘add to cart’. This item will be added to your shopping cart ready to go through the checkout process. Once all products have been added to your cart you will be prompted to login, or you can check out as a guest. Follow the easy online instructions throughout the checkout process to finalise your order, once your payment details have been entered and you confirm your order, your payment will instantly be processed by our acquiring bank. You should receive an instant email confirmation once your order has been submitted, if you don’t receive your confirmation email within 1 working hour, please contact us to confirm your order was received successfully.
Hair Products - We will not be held responsible for the way in which you use the product(s) you purchase from our website once it has left our warehouse. Hair Dazzle will not accept responsibility if any product is put in incorrectly, cared for incorrectly or is damaged due to perming, colouring or cutting. We recommend that instructions should be read or sought before use.
Remittance Terms - Please note that all goods must be paid for in full before an order can be dispatched. Credit/Debit Card and PayPal payments are taken instantly when an order is submitted therefore will be processed and sent out as soon as possible. Cheques and PayPal Checks may take up to 10 days to clear and we will wait until they have cleared in full before dispatching your order. Orders paid by Postal Order will be sent as soon as the postal order is received.
VAT & Tax Charges - VAT (Value Added Tax) is chargeable at 20% on all purchases from the UK. If you are a VAT registered company in parts of the EU you may be eligible for VAT exemption, please enter your VAT number in your account information. The buyer will be responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.
Payment & Currencies - All prices throughout our website are quoted in £ Great British Pounds Sterling or $Euros. We accept most major credit & debit cards. Card Payments are processed immediately using PayPal secure systems. NEVER send credit card details by e-mail as this is unsafe. We also accept Bank Transfer, UK Personal Cheques and UK Postal Orders that must be made payable to Hair Dazzle Ltd, remember to include your Name, Address and Order when mailing us your payment.
Shipping And Handling - We send orders throughout the UK and Europe, you can choose a shipping method once you have proceeded to the checkout. We both Royal Mail to send our products. You can find more detailed information about shipping options on our Shipping Pages.
Dispatch Times - As per the "DSR Act 2000" orders must be dispatched within 30 days from the date of order. We aim to dispatch orders within 1-2 working days from receiving your order. We aim to send out "next day" and "special delivery orders" the same day if the order is placed by 3pm Mon to Fri (excluding UK bank holidays). Any "next day" and "special delivery orders" placed after 4pm may not be dispatched until the next working day. If we anticipate any delay in this time period we will do our best to keep you informed. Please check all item descriptions as dispatch times may vary between products.
Shipping Costs – The shipping costs are always displayed to you when you proceed to the checkout and before you enter your payment details. Please make a careful note of this as mistakes cannot be rectified afterwards. We reserve the right to increase shipping costs as per annual rises.
Amendments to Orders - All amendments to orders must be done so within 1 working day of placing the order, following your confirmation email. We regret that we are unable to amend an order that has already been processed and dispatched.
Cancellations - You are entitled to cancel your order within 7 days from the date of purchase for a full refund, on the basis that your order has not yet been dispatched from our warehouse.
Customer Returns - In the event of any unwanted product(s) you may return them unopened and unused in a resalable condition within 7 working days for an exchange, credit or a refund. Please note you will not be entitled to a refund of the shipping costs incurred in returning the product(s) to us unless the product(s) are faulty. You are also advised to return product(s) by recorded delivery or registered post. Proof of postage will not be accepted as proof of delivery. Please remember to include your full name and address and a copy of your purchase invoice along with your reason for return.
Delays or Loss in Transit - Royal Mail and most couriers suggest waiting at least 30 days for delivery of any parcel before a claim form can be submitted for a parcel deemed as lost in transit. (This allows time for a parcel to be collected from the Royal Mail/Courier collections office if no one was home when they attempted delivery, or for the parcel to be returned back to us if it was not collected by you). In the unlikely event that your parcel is lost in transit, please contact Royal Mail directly by calling 08457 740740. A member of their customer service team will be happy to assist you in completing their on-line claim form for your lost parcel. Unfortunately, we have no control over their investigations relating to this, however, we are able to provide you with any shipping information, including the tracking number. Goods sent out on Royal Mail standard delivery will be insured by Royal Mail for up to £46 only, we therefore, strongly recommend that you select Special Delivery should your order amount to more than this. We reserve the right to refuse to send out items over the maximum insured amount and instead select and charge you for the shipping method we feel is most relevant to the total value of your order.
Credits/Refunds - Refunds will be issued within 7 working days of receiving your return or cancellation request. If you are issued with a credit it can be used on any purchase within 12 months of the date it was issued. After 12 months the credit will expire and will be removed from your account.
Returns By Royal Mail - If you are not home when the courier attempts delivery they will leave you a calling card to which you must respond otherwise the package will be returned to us the sender. If you fail to get a redelivery or collect the package and it is returned to us, you will be contacted and may have to pay shipping costs for the package to be sent back out to you. You are also liable for any surcharges that the courier charges us to have it returned to sender.
Payment Security - All credit card details are processed using "PayPal" secure transaction systems. Your credit or debit card details are not stored on any of our own computers / servers.
Privacy - Your privacy is always respected and we are committed to safeguarding your privacy online. We will never disclose or pass on information about our customers to any third party. We will not send you any unsolicited emails other than information regarding your order or any updates to the website and stock.
Our Right as a Supplier - We reserve the right to change prices and information at any time and without notice throughout this website.
Product Guarantee - All products unless otherwise stated come with our 30 day guarantee where you may return faulty goods, we will happily repair or send you an exchange. This does not affect your Statutory Rights.
Customer Services - If you have any comments or questions about an order, or our products in general please contact us on 0843 289 2440.